Returns and Exchange Policy

Our Commitment

At Nail Room Studio, we strive to make every customer's experience as vibrant and flawless as our nail designs. If you need assistance, feel free to contact us at nailroomstudioshop@gmail.com.

 

Returns & Exchanges

 

Due to the nature of our products, we cannot accept returns or exchanges, except in cases where the product is damaged during shipping. Please note that we spend many hours creating nails to make them perfect, and all nails are made to order according to your chosen specifications. Due to the nature of these custom products, refunds are not possible as we are not able to re-sell them.

We are also not responsible for ordering the wrong nail size. You can measure your nails before placing an order, purchase a sizing kit separately or with your order, or order Full Set 20 Nails (highly recommended).

We kindly recommend reviewing your order carefully and selecting your size according to our size guide before finalizing your purchase. We greatly appreciate your understanding in this matter. Your trust is invaluable to us, and we prioritize your health and safety above all else.

This policy applies to all products from our store, as each order is individually prepared after it is placed. This includes the Ready To Ship Collections and Ready To Wear Instant Nails Collections, as well as ordered separately any prep kits and other products prepared by us.

 

Defective Items:

While it's uncommon, if you receive a defective item or if there’s been an error on our part, please contact us right away. We are dedicated to addressing such matters promptly and thoughtfully, handling each case individually to ensure your complete satisfaction.

Thank you for choosing Nail Room Studio. We are here to enhance your beauty, one nail at a time.

If you have any additional questions or need further assistance, please don’t hesitate to reach out to us at nailroomstudioshop@gmail.com. We are here to support you throughout the return process.